Last Updated: June 2026

Velvera ("Velvera," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.velverawarm.com, make a purchase, or otherwise interact with our website and services.

Information We Collect

Personal Information

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information
  • Order history

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and tracking information

How We Use Your Information

  • Process and fulfill orders
  • Provide customer support
  • Communicate about purchases and shipping updates
  • Improve our products, website, and customer experience
  • Send promotional emails and marketing communications where permitted by law
  • Prevent fraud and protect our business
  • Comply with legal obligations

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve website performance, analyze traffic, and personalize content and advertising.

Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers including Shopify, payment processors, shipping carriers, marketing providers, analytics providers, and customer service providers.

Email Marketing

If you subscribe to our email list, we may send promotional emails and product updates. You may unsubscribe at any time.

Data Security

We implement reasonable safeguards to protect your personal information; however, no method of transmission or storage is completely secure.

Data Retention

We retain information as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or limit the use of your personal information.

Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our website.

Children's Privacy

Our website is not intended for children under 13 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Velvera
Email: support@velverawarm.com